You have some questions about the box, its content, the orders, the delivery, the subscription formula or the payment? The FAQs should help you find your answers!
By whom and how are the products selected?
When will the contents of the box be revealed?
Who are these products suitable for?
Can certain products be considered as doping products?
Will I find product samples in my box?
Most of the selected products are in large format (sales format).
It is therefore possible to find them in the shops, especially on our website after the last box was put online, or on our partners’ websites.
Some products in sample format will be proposed when suppliers do not offer standard formats.
Can I offer the box to a relative?
How much is the shipping cost?
On the store, the shipping costs are overt from 40€ of purchase.
For residents of other European countries, shipping costs are divided into 2 zones, one at 7.9€ and the other at 11.9€.
The free delivery in EU zone is from 90€ of purchase.
For DOM TOM, USA and countries outside the EU zone, shipping costs are 19,9€ and free from 150€ of purchase.
Do not hesitate to contact us for a subscription request if you live outside France.
How do I get delivery outside these areas?
When will I receive my box?
How do I know if my box has been shipped?
What should I do if I don't receive my box?
What should I do if I encounter a problem with one of the products (opened or broken product)?
What are the advantages of subscribing?
I have subscribed and I want to change my bank details. How do I do this?
How can I unsubscribe?
Do I have to order my box every two months?
If you have chosen the single box option, you will have to recommend the next one or opt for a subscription!